Last Updated: 5th Oct 2026

At Rampoos, we want you to have a positive shopping experience. This Return & Refund Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through https://rampoos.com/.

1. Return Period

Eligible products may be returned within 7Days of delivery, subject to the conditions described below.

2. Eligibility for Returns

To be eligible for a return, the product must generally:

• Be unused and in its original condition.
• Be in its original packaging, where applicable.
• Include the order details or proof of purchase.
• Be returned within the applicable return period.

For hygiene and safety reasons, opened or used personal-care products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at info@rampoos.com within 7Days of delivery.

Please include your order number and clear photographs or videos showing the issue. We may offer a replacement, refund, or other appropriate resolution depending on the circumstances.

4. Non-Returnable Items

Unless required otherwise by applicable law, certain products may not be eligible for return, including:

• Opened or used personal-care products.
• Products damaged after delivery through customer misuse.
• Gift cards, where applicable.
• Products specifically identified as non-returnable at the time of purchase.

5. How to Request a Return

To request a return, contact us at info@rampoos.com with:

• Your order number.
• Your name and contact details.
• The product you wish to return.
• The reason for the return.
• Photographs or other supporting information, where applicable.

Do not send products back without receiving return instructions from our customer support team.

6. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise required to be covered by us under applicable law, return shipping costs may be the responsibility of the customer.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by applicable law.

The time required for a refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

8. Partial Refunds

In certain circumstances, only a partial refund may be provided where permitted, such as when an eligible product has been returned in a condition that does not meet the applicable return requirements.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@rampoos.com.

Cancellation requests cannot always be accommodated after an order has been processed or shipped.

10. Exchanges

Exchanges may be available for eligible products depending on stock availability. Please contact our customer support team for assistance.

11. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any mandatory rights or protections you may have under applicable consumer protection laws.

12. Contact Us

For return or refund assistance, please contact:

Rampoos
Email: gluraindia@gmail.com
Phone: +91 8073175891
Address: Ground Floor, No. 94/C A Jaraganaga Halli JP Nagar 6th Phase JP NAGAR POST Near gangadhareshwara temple Bengalore 560078